By accepting these Terms during onboarding, the client (“Client”) agrees to be bound by them.
1. LICENSE GRANT
Subject to payment of the applicable activation fee and retainer, the Company grants the Client a non-exclusive, non-transferable, non-sublicensable license to install and operate the Software on the Client's own infrastructure for the Client's internal business purposes.
The Client owns all data generated by the Software on the Client's infrastructure. The Company does not have access to that data.
2. EARLY ADOPTER ACKNOWLEDGMENT
The Client acknowledges that it is receiving the Software as an “Early Adopter” or “Founding Customer” and that the Client's pricing reflects a discount of 15% to 30% off the Company's standard anchor pricing.
In exchange for that discount, the Client acknowledges and agrees that:
- (a) Software Maturity. The Software is production-certified, but the Company makes no representation that it is free of all defects, glitches, or errors. The Company will make every reasonable effort to identify and repair any issues that arise.
- (b) No Termination or Refund for Repairable Issues. If the Client experiences a defect, glitch, or error in the Software during the first 12 months of the contract, and the Company addresses the issue within a commercially reasonable timeframe, the Client agrees that the issue is not grounds for termination of the contract, refund of the activation fee, refund of any retainer payment, or any other form of compensation.
- (c) Good Faith Cooperation. The Client agrees to report any defect or error in good faith, with sufficient detail for the Company to reproduce and resolve the issue. The Company agrees to acknowledge the report within 3 business days and to provide a resolution timeline within 10 business days.
- (d) Exception. This clause does not limit the Client's rights if the Software fails to perform the core function for which it was purchased — namely, capturing verification events, sealing them cryptographically, anchoring them to two blockchains, and producing regulator-ready exports — for a period exceeding 30 consecutive days.
3. THIRD-PARTY INTEGRATIONS
The Software integrates with third-party services including but not limited to Pimlico, Polygon, Arbitrum, Firebase, and Google Cloud. The Company is not responsible for outages, changes to terms, or failures originating from these third-party services. The Company will make reasonable efforts to substitute equivalent providers if a third-party service becomes unavailable.
4. DATA OWNERSHIP AND PRIVACY
All data generated by the Software resides on the Client's infrastructure. The Company does not have access to the Client's data. The Client is responsible for the security of its own infrastructure and for compliance with all applicable data protection laws in its jurisdiction.
The Company does not store PII. The Software is designed to capture verification events without storing names, birthdates, emails, photos, or plaintext IP addresses.
5. SUPPORT AND SERVICE LEVELS
Support is provided according to the Client's tier:
| Tier | Response Time |
|---|---|
| Mid-Market | 24 hours, business hours |
| Large Enterprise | 4 hours, priority |
| The Whale | 1 hour, dedicated |
The Company will provide a support tunnel on request via a one-time access token. All sessions are logged and auditable.
6. PAYMENT TERMS
- The activation fee is due at the time of onboarding.
- The retainer is due according to the Client's selected billing cycle (monthly, annual, or prepaid).
- The 30% chargeback recovery fee is invoiced quarterly, based on the actual dollars recovered.
- Invoices are payable within 15 business days.
7. LIMITATION OF LIABILITY
The Company's total liability under these Terms shall not exceed the total fees paid by the Client in the 12 months preceding the event giving rise to the claim.
The Company shall not be liable for any indirect, incidental, consequential, or punitive damages, including lost profits, lost revenue, or lost business opportunities.
8. INDEMNIFICATION
The Client agrees to indemnify and hold harmless the Company from any claims, damages, or expenses arising from the Client's use of the Software, including any claims arising from the Client's failure to comply with applicable laws or regulations.
9. TERM AND TERMINATION
- The initial term is 12 months for annual contracts, 24 months for discounted prepay contracts.
- Either party may terminate for material breach with 30 days' written notice and an opportunity to cure.
- Upon termination, the Client retains all data generated by the Software. The license to use the Software terminates.
- Fees paid are non-refundable except as expressly stated in Section 2(d).
10. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the State of Mississippi, without giving effect to any choice of law or conflict of law provisions.
11. ENTIRE AGREEMENT
These Terms, together with the Client's signed Subscription Agreement, constitute the entire understanding between the parties.
ACCEPTANCE
By clicking “I Agree” during onboarding, the Client acknowledges that it has read, understood, and agreed to these Terms.